Customer Reviews
The furniture was made well and I was very satisfied with the construction and wood. However, not so good experience with delivery. I wish I could say that there was a consultation regarding set up. I don’t think this was directly related to the delivery people but lack of communication from the seller. The delivery person did come in and look at the room and bed, but didn’t seem to understand what a sleep number bed was and that it didn’t need the rails around it since it already had a base. We had to explain that to him which is something I think should have been communicated to him before they arrived. Also, I had to keep checking with them about when the delivery was going to arrive. I was told since they didn’t meet the original Saturday delivery date at the end of the day on Saturday and that they would be there next Saturday. Didn’t get a call all week before Saturday, so Friday, sent an email asking if they were coming. Received an email response on Saturday morning. The guys delivering seemed exhausted and even said they were very tired and the manual moving the furniture into the house was a sloppy. I’ve had a lot of furniture delivered and moved from stat e to state a few times, so I have experienced a lot of different moving situations. My 3 stars is because of the delivery issues. I will say the furniture is sturdy and I was looking for well made furniture not made in China and I’m pleased with what I received. Hopefully, this is temporary for some reason and others will have a better experience with delivery.
Had a custom cherry wallbed made - excellent craftsmanship, good communication throughout, careful delivery and consultation regarding setup. We are delighted with this fine addition to our home.
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